● Allove Hair Return Policy

At Allove Hair your satisfaction is our top priority. Not obsessed with your hair? No problem. Allove has a 15 days try on window. Unused products can be returned within 15 days of receipt of shipment for a full refund. Once a return is processed it may take 5-7 business days to reflect on your original form of payment.

● Shipping Methods

Allove Hair Products Free Shipping

FROM USA

US in-stock orders will be shipped from our NY, US warehouse.

1. Free shipping: Shipping time / 3-5 working days by USPS.

2. Overnight Shipping: Shipping Time /1 working days by UPS or FEDEX.

INTERNATIONAL

International orders will be shipped from China warehouse.

1.Free Shipping Main Shipping Methods: DHL, UPS, TNT, FEDEX, GES.

2.Time: 5-7 Working Days To Arrive With Regular Free Shipping.

● Payment methods

● How To Reach Us

You May contact us on our website or by email/text. The Allove Hair team operates 7 days/week. 24 hours/day. We always guarantee a response within 24 hours (text&email). Your satisfaction is the allovehair.com store mission.

📞 Phone: +8618337410986

📩 Email: service@allovehair.com

● Additional Notes About Warranty

1.All returns must first be approved by our customer service team. You need to contact us first by text or email. Returned items without contact will not be accepted.

2.All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

3.Items returned within 15 days since your original order receipt are eligible for a refund. For full refund requests, items must be returned to their original state unaltered, unworn, undamaged and with tags attached to original packaging. Please make sure the hair is INTACT and the LACE has NOT been cut. For partial refund requests, contact customer service first, and send the items back after confirmation. Once the returned item is received and inspected with label No Problem, refund will be processed to the previous payment account.

*Please note that free gifts should be returned together with the main products. After the return request is agreed, the package can be shipped back to the address given by the customer service. Please kindly send an email with your order number and return the shipping number after the package's shipped out.

4.For artificial reasons cause the items damaged, cannot be returned or exchanged, eg: cut the lace, hair has been washed/dyed/bleached...

5.You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing return.

How To Take Care Of Hair?

1. Gently brush your hair: Brush the hair gently from bottom to top.

2. Wash hair regularly: Once a week, soak your wig in warm water.

3. Apply conditioner & oil: Before and after wearing your wig, consider using products like coconut oil, olive oil, and conditioner for deep conditioning.

4. Allow the hair to air-dry: Use a soft towel to gently blot excess water and then let it air-dry on a wig stand.

5. Store your wig properly: Clean your wig before storing it. Store it in a cool, dry place away from direct sunlight, ensuring good airflow.

How To Wash Lace Wig?

1. Put shampoo and soak it in a while make sure to use warm water neither too cold or too hot then wash it gently.

2. Fold the inner lace over and then make sure you brush the hair from the bottom to top gently.

3. Wrap the hair in a towel to absorb moisture and blow dry the hair knots from the inner side before styling.

Alternatively when you don’t have time for a full wash, spray your human hair wig with water mixed with conditioner. Just like in real hair, a little bit of moisture will help curls bounce back and appear fresh. This will make your curls mimic what naturally healthy curls look like after they’ve been dampened with some water.

How to Prevent Hair From Shedding?

To prevent hair shedding, especially with wigs that have pre-bleached knots, follow these tips:

1. Brush hair gently: Make sure brush the hair from the bottom to top gently in our daily life.

2. Blow-dry before combing: Before combing wet hair, blow-dry the inner net and hair knots gently. This helps to prevent clumps from falling out.

3. Avoid pulling through lace: When adjusting the hairline during daily wear, do not pull the hair through the lace. Instead, grasp the hair on both sides of the cap's weft lines to adjust the hairline.

By following these practices, you can minimize hair shedding and reduce the risk of hairline recession and lace damage.

● Q&A

Q1: About Us ?

A1: We have own hair factory that have professional manufacturer with high technology and rich experiences workers. Our products are made from 100% unprocessed pure natural virgin human hair, since doing business,we provide customers with healthy, safe and durable high-quality hair and friendly service.

Q2: Is the hair 100% Human Hair ?

A1: We have own hair factory that have professional manufacturer with high technology and rich experiences workers. Our products are made from 100% unprocessed pure natural virgin human hair, since doing business,we provide customers with healthy, safe and durable high-quality hair and friendly service.

Q3: Does the average cap fit my head ?

A3: In general, the size of most lace front wig is average size and with the high elastic adjustable straps, more than 98% customers feel it stronger fit with their head very comfortable. And It can keep the wig stable on the head even during exercise. But if you need smaller or bigger wig cap, contact our customer service, we can customized.

Q4: How to Confirm the wig density ?

A4: The wig density is closely related to the weight. For different Density , the weight is also different, when you receive the wig and doubt the density does not meet your order request, please weight the hair and send us a picture to confirm.

Q5: How To Keep Human Hair Wig Shape ?

A5: While you're sitting at home, take it off and put it on a wig stand. The stand will help keep its shape and taking it off your head takes away from your own tugging and pulling hairs out.

Q6: How long can the hair last ? How to take care well of the hair ?

A6: It can last 12 months at least if you take care of it well.

Maintenance Manual:

1. Detangle hair gently before washing. Do not rub or twist hair when you wash the hair.

2. Wash the hair gently in warm water with hair conditioner.

3. Blot out excess water with towel and allow hair to dry naturally.

4. Use wide-tooth comb (Straight/ Body Wave/ Loose Wave) or finger (Deep Wave/ Water Wave/ Kinky Curly) detangle the hair.

Q7: Can I Make Restyle or Dye the Hair ?

A7: Yes. But we'd like to recommend you that too often restyle or dye the hair will dry it out. So, please make sure which kind of style or color do you like before you actually take action on it.

Q8: Do You Lighten/Bleach The Knots ?

A8:Yes. Our ready to wear glueless wig products have been Pre-bleach knots and Pre-cut Lace.